Refund policy

Return & Refund Policy

Overview

At Creativo Shop, we value our customers and stand behind the quality of our products. Please read this policy carefully before making a purchase.

By placing an order, you agree to the terms outlined below.

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Returns

We accept returns only in the following cases:
    •    The item arrives damaged
    •    The item arrives defective
    •    The item received is incorrect (wrong product)

To be eligible for a return, you must contact us within 7 days of delivery and provide clear photos or videos showing the issue.

Items must be unused, unworn, and in original condition.

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Non-Returnable Items

We do not accept returns or refunds for:
    •    Items ordered incorrectly by the customer (wrong size, color, or variant)
    •    Items damaged due to improper use or care
    •    Items marked as final sale
    •    Products made on demand or produced specifically for the customer (unless damaged or defective)

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Refunds

Once your claim is reviewed and approved, we will process your refund.
    •    Approved refunds are issued to the original payment method
    •    Refund processing time may take 5–10 business days, depending on your bank or payment provider

Shipping costs are non-refundable, unless the return is due to our error.

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Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us within 7 days of delivery.

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Shipping Issues

We are not responsible for delays caused by shipping carriers, customs, weather conditions, or events beyond our control.

If a package is marked as delivered but not received, the customer must contact the shipping carrier directly.

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How to Request a Return or Refund

To start a return or refund request, please contact us through our Contact Information page and include:
    •    Order number
    •    Description of the issue
    •    Clear photos or videos of the product

Requests without proper documentation may be denied.

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Policy Changes

We reserve the right to modify this policy at any time. Changes will take effect immediately upon being posted on our website.